In the role of IT Service Manager you will be improving and professionalizing service management in daily operations. You are responsible for continuous improvements of service delivery, related processes, and support organization. This role combines activities of incident manager, problem manager, continuity and escalations manager for all types of services.<\/p>\n
You will support the IM&T team lead and solutions groups on their demand to handle high severity outages and related communication. You will have a close connection to the Manager on duty who fulfills this role outside office hours.<\/p>\n
You have a Bachelor degree. You have experiences in IT service organization preferable in food industry would be an advantage.<\/p>\n<\/li>\n
You are ITIL\/ITSM certified.<\/p>\n<\/li>\n
Management skills and ability to act in a team with high degree of personal responsibility.<\/p>\n<\/li>\n
You have a process, customer, and solution-oriented mindset.<\/p>\n<\/li>\n
You have effective communication skills and you are a team player.<\/p>\n<\/li>\n
You are a problem solver with a pro-active and persistent attitude, hands-on can do mentality.<\/p>\n<\/li>\n
You are structured, analytic, and transparent.<\/p>\n<\/li>\n
Fluently speaking and writing English and Dutch is required. German would be an advantage.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","format":"standard","meta":[],"vacancy_categories":[10],"acf":[],"yoast_head":"\n